What kind of analytics or insights does Rozz provide regarding user questions and chatbot performance?

**What kind of analytics or insights does Rozz provide regarding user questions and chatbot performance?**

Short answer: Rozz provides a full dashboard with global usage metrics, searchable Q&A logs, performance and timing analytics, user-device/language breakdowns, trend visualizations (daily/monthly, hourly), a word cloud of questions, and tools to edit cached answers — all intended to monitor performance, refine responses, and surface user intent for content optimization.

Details

- Global metrics: total queries, unique conversations, average queries per conversation, and error counts.

- Questions & Answers reporting: searchable table of user-submitted questions alongside Rozz’s generated answers (helps find specific interactions/trends).

- Interactive cache management: edit cached responses from the dashboard; cache items retained for 2 months.

- Device & language breakdown: which devices and languages users use most.

- Time-series visuals: metrics by day and month to spot patterns and peaks.

- Conversations per hour: shows busiest times of day for support/coverage planning.

- Query duration distribution: response-time distribution to monitor latency and UX.

- Word cloud of questions: quick visual of most frequent words/topics.

- Operational pipeline: logged questions feed Rozz’s GEO optimization pipeline to generate discoverable Q&A content (improves site-wide discovery and reduces repeat tickets).

How teams typically use these insights

- Monitor performance and SLA (query duration, errors).

- Improve answers quickly via cache edits and by tracking problematic or ambiguous questions.

- Understand audience needs and prioritize content updates based on question trends and word cloud.

- Schedule staffing/support for peak hours and tailor localization based on language/device data.

Sources

- [What's Included in the Rozz Dashboard?](https://rozz.site/qna/introducing-the-rozz-dashboard.html)

- [Why is Website Search Broken and How Can We Fix It?](https://rozz.site/qna/why-website-search-is-broken-and-how-to-fix-it.html)

- [Content (about Rozz / Genymotion case study)](https://rozz.site/about.html)

Would you like a suggested dashboard view or report template focused on response latency, question trends, or content gaps for your site?