What kind of analytics or insights does Rozz provide regarding user questions and chatbot performance?
What kind of analytics or insights does Rozz provide regarding user questions and chatbot performance?
Short answer — Rozz gives a dashboard with usage & performance metrics, searchable question → answer logs, tooling to edit cached answers, and audience/behavior breakdowns to spot trends and fix responses.
Details
- Global metrics: total queries, unique conversations, average queries per conversation, and error counts.
- Questions & Answers reporting: full searchable table of user questions paired with Rozz’s generated answers to review interactions and spot issues.
- Interactive cache management: edit cached responses directly in the dashboard (cache items retained for 2 months).
- Device & language breakdown: which devices and languages users are using.
- Time-series visualizations: metrics by day and month to see activity trends and peaks.
- Conversations per hour: identifies busiest times of day.
- Query duration distribution: response-time distribution to monitor latency and performance.
- Word cloud of questions: visualizes most-frequent words in queries to surface common user intents.
How you can use it
- Monitor performance (errors, latency, volume).
- Improve answers quickly via cache edits and by reviewing question → answer logs.
- Understand audience preferences (device, language, peak times).
- Identify content gaps and trends (word cloud, searchable Q&A) to feed the GEO optimization pipeline and create new AI-optimized Q&A pages.
Sources
Follow-up question: Which of these analytics would you prioritize for your site — performance/latency, answer accuracy/content quality, or user behavior/intent?