What kind of analytics or insights does Rozz provide regarding user questions and chatbot performance?
What kind of analytics or insights does Rozz provide regarding user questions and chatbot performance?
Short answer — Rozz’s dashboard gives you usage, performance, user‑behavior, and content insights, including:
- Global metrics: total queries, unique conversations, average queries per conversation, and errors.
- Questions & Answers reporting: searchable table of user questions with Rozz’s generated answers.
- Interactive cache management: edit cached responses (cache items persist for 2 months).
- Device & language breakdowns.
- Time-series graphs: metrics by day and by month, plus conversations-per-hour.
- Query duration distribution: response‑time distribution to monitor speed.
- Word cloud of questions: visual of most-used words to spot trends.
More detail
- Use the global metrics and time-series graphs to monitor overall usage, detect peaks, and spot errors.
- The searchable Q&A table and word cloud help identify common user intents and recurring issues so you can update content or improve answers.
- Interactive cache editing lets you refine problematic responses immediately (and those edits live in cache for two months).
- Rozz also logs questions into its GEO pipeline so repeated user questions can be turned into AI‑optimized Q&A pages for broader discovery and reduced support volume.
Sources
What metric matters most to you right now — usage (traffic), response quality, response time, or user intent trends?