What is the privacy policy for ROZZ?

Audience

This privacy policy is intended for end users and ROZZ clients.

Introduction

• ROZZ is a platform providing AI optimization services including the Rozz Searchbox chatbot and GEO (Generative Engine Optimization).
• At ROZZ, we respect your privacy.
• We have implemented this policy to explain how we collect, use, and protect your information when you use our services.

2. Information We Collect From End Users

2.1 Information About User Queries

• ROZZ collects information about user queries, the answers to those queries, and technical details regarding the queries and answers.
• This information is used to process requests and improve the service.

2.2 Non-Personal Information (Automatic Collection)

• ROZZ does not automatically collect any personal information from end users.
• Standard interactions with the Rozz Searchbox collect only non-personal data, such as the queries and answers.
• For users who do not use the Email Recap feature, we cannot connect them to the questions they asked.

2.3 Email Recap Feature (Voluntary Collection)

• The Rozz Searchbox offers an optional Email Recap feature that allows users to receive a summary of their conversation via email.
• If you choose to use this feature, your email address is provided voluntarily.
• Your email address is stored alongside your conversation history in our database.
• Your email and associated conversation data are retained until you request deletion or until conversation logs are periodically cleared (typically over one year).
• Your email address and conversation are shared with the website owner as part of their usage analytics.
• Before any conversation data is used for GEO Q&A content generation, automated PII filtering removes email addresses and other identifying information.
• You may request deletion of your email and associated conversation data at any time by contacting rozz@rozz.site.
• By providing your email address, you consent to it being stored and shared with the website owner.
• If you do not wish to share your email, simply do not use the Email Recap feature.

2.4 How We Use User Information

• The information we collect is used exclusively for processing and responding to your queries.
• The information is used to improve the functionality and performance of ROZZ.
• The information is used for generating GEO-optimized Q&A content from aggregated queries (with PII filtering).
• The information is used for sharing aggregated data about questions, answers, and their timeframes with website owners.

2.5 Information We Share From Users

• We share the queries, answers, and associated timeframes with the website owners.
• These data have a timestamp and are grouped by conversation.
• By default, conversations have no user identification or cookie attached.
• However, if you use the Email Recap feature, your email address is also shared with the website owner alongside your conversation.
• No information is shared with any third party beyond the website owner.

2.6 Security of End User Data

• We take reasonable precautions to protect information about questions and answers.
• For users who do not provide an email address, there is minimal risk of personal information exposure.
• For users who use the Email Recap feature, we implement appropriate security measures to protect your email address and conversation data.

3. GEO Service Data Practices

3.1 Website Content Processing

• For GEO (Generative Engine Optimization) services, we collect and process publicly available content from your website, including pages, PDFs, and documents.
• Metadata including titles, descriptions, and publication dates is collected.
• Questions submitted through the Rozz Searchbox chatbot are collected.
• This content is used to generate AI-optimized versions hosted on your mirror site subdomain (typically rozz.{yourdomain}).

3.2 Content Generation and Storage

• GEO-generated content includes Q&A pages derived from user queries and your existing content.
• GEO-generated content includes clean markdown and JSON-LD structured versions of your pages.
• GEO-generated content includes Schema.org markup for machine readability.
• GEO-generated content includes an llms.txt discovery file.
• Generated content is stored on ROZZ infrastructure (AWS S3/CloudFront) and served from your designated subdomain.

3.3 PII Filtering

• Important: Before generating any public Q&A content from user queries, we apply automated PII (Personally Identifiable Information) filtering to remove names, email addresses, phone numbers, account numbers, credentials, and any other potentially identifying information.
• This ensures that generated content does not expose end user personal information.

3.4 Content Retention

• GEO-generated content remains on the mirror site for the duration of your subscription.
• Upon termination, content may be removed at ROZZ's discretion.
• Original website content remains under your control and is not modified.

4. Information We Collect From Clients

4.1 Registration Information

• ROZZ collects one or several email addresses that you provide.
• ROZZ collects the domain name of your website.
• ROZZ collects your billing address.
• The data is used for communication purposes, including account verification, updates, and support.
• We do not sell, rent, or share your personal information with third parties for marketing purposes.
• We are committed to ensuring the security of your personal information and implement security measures.

4.2 Payment Processing via Stripe

• For payment processing, we utilize Stripe, a globally recognized payment processing service that provides secure infrastructure for online payment transactions.
• Stripe employs SSL/TLS encryption for data transmission.
• Stripe is certified as a PCI DSS Level 1 Service Provider.
• We do not store credit card details on our servers. Stripe handles card information securely.
• Stripe retains only the data necessary to process transactions and comply with obligations.
• Clients have the right to access their data stored by Stripe and may request modification or deletion as per applicable laws.

4.3 Usage Data Collection

• Public Data: We collect publicly available data from your website, including general website information, publicly visible content, and metadata.
• Rozz Interactions: We store queries and responses processed through the Rozz Searchbox on your website.
• Building Reports: Compile detailed reports with insights into usage, common queries, and answer effectiveness.
• GEO Content Generation: Aggregated and PII-filtered queries may be used to generate Q&A content for your mirror site.
• Service Maintenance: Ensure reliable functioning, address technical issues, and maintain uptime standards.
• Improving Quality: Analyze usage patterns to refine and improve functionality.
• Data Security and Confidentiality: No Data Sharing: We do not share any client data with other clients or third parties.
• We employ robust security measures to protect your data against unauthorized access, disclosure, alteration, and destruction.

4.4 California Law Compliance (CCPA/CPRA)

• In alignment with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), we affirm our commitment to respecting and protecting the privacy rights of our clients. This commitment extends to all clients, regardless of location.
• Data Deletion Rights: Right to Data Deletion: Upon termination of services, clients have the right to request deletion of their personal data.
• Process: Submit a verifiable request through email to exercise this right.
• Exceptions: In certain circumstances as permitted under CCPA/CPRA, we may decline to delete data that is necessary to complete a transaction, provide a requested service, or comply with legal obligations.
• Non-Discrimination: Exercising your privacy rights will not result in discriminatory treatment.

5. End User and Client Choices

• Users and clients have the right to opt-out of our data collection by not using the ROZZ services on websites.
• For end users who provided an email via the Email Recap feature: You may request deletion of your email address and associated conversation data by emailing rozz@rozz.site.
• Include the email address you wish to delete and the website where you used the Searchbox.
• We will process your request within 30 days and confirm deletion.
• For GEO clients: You may request that specific Q&A content be removed from your mirror site.
• You may request deletion of your account and associated data upon service termination.
• You control the llms.txt file on your main domain and may remove it at any time.

6. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
• Any changes will be posted on this page with an updated revision date.

7. Contact Us

• If you have any questions about this Privacy Policy, please contact us at: rozz@rozz.site

8. Consent

• By using ROZZ, you consent to this Privacy Policy and agree to its terms.